USA 
CA
EU
UK
Customer Service
Hennessy Hammocks are easy to use, durable, and generally trouble free. But, sometimes, you have questions that don't have obvious answers. Let's see if we can direct you to the right place.
Set-up Instructions
Information about setting up hammocks in general, plus specific information about models and accessories.
Tips from Users
Our devoted users have sent us their advice for using Hennessy Hammocks under many conditions and situations.
FAQ
Frequently Asked Questions: this is a good place to look if your questions aren't answered elsewhere on the site.
Warranty / Repairs
You have ten days to return your hammock, no questions asked.
Our hammocks are guaranteed against defects in materials and workmanship for one year. Damage due to wear and tear can be repaired for a reasonable charge. Check your hammock stuff sack for weight limit and remember that our hammocks are guaranteed for use by one person.
We can repair your hammock outside of warranty, if possible, for a reasonable charge.
For more specific information, please see the Warranty and Repairs page where you'll find details about obtaining parts, returning your hammock, how to get a refund, etc.
Shipping
We ship to most places in the world. We can ship from Canada, USA, New Zealand, Austraila, and London. Tracking numbers are sent out the second day. A copy of your receipt will be sent to you by email.
Our Privacy Policy
We respect your privacy and work hard to protect it. This page describes our policy.
Contact us
info@hennessyhammock.com
1-250-539-2930
1-888-539-2930 (toll-free in North America)
Or, use our website form.
A Special Message to Our Customers
We know this is a tough time for everyone out there. So many plans have been disrupted, there is so much uncertainty and there is a lot of news to cope with every day. We just want you to know that we are here if you have any questions or concerns about your new order or a Hennessy Hammock you've had for a while. Our team has always all worked from home (Vancouver, New Zealand, Galiano Island, Kauai) so everything is normal in the office.Our shippers in the US, Canada, UK, and EU have been in touch and all have plans for making sure orders go out on time. That said, there may be a few disruptions because of local situations. We hope you'll contact us if you need any information about your shipment.
Let's hope that things get back to normal soon, and in the meantime, that there'll be some chances to get outside in our hammocks for some quiet time. -- The Hennessy Team
